Mogilev custom house pays much attention to improving its work with citizens and juridical persons. According to Ella Chernova, the deputy head of the HR department, the managers and workers of the custom house receive citizens, study their applications, and inform the public on the most urgent issues. There is also a special book to register citizens’ complaints and proposals to improve the work of Mogilev custom house.
At the beginning of December the custom house introduced a new service. Earlier it was possible to send an application by post or to leave it at the operative custom office that is open extra hours (daily from 8.00 till 20.00). Now the customs house created its official site - Mogilev@customs.gov.by».